For questions regarding coverage, billing and payments please click the button above to start a live chat session with a customer service department representative.
Q: If I have a claim who do I call?
A: It depends on the date of loss. When the actual loss happened will determine
who pays the claim. In a takeout situation, the new company will pay all claims
on your policy from a certain date and forward, until your policy renews with
the new company. Below is a list of recent assumptions and the date upon which
all claims will be paid by Capitol Preferred.
Date of Assumption
Q: Am I still currently insured with Citizens?
A: Your policy service remains with Citizens, all billing, payment, and
endorsement requests will be directed to Citizens. All claims will be adjusted
and paid by Capitol Preferred. Upon your renewal date, you will get an offer
from Capitol Preferred.
Q: What is a “take-out”?
A: A “take-out”, an “assumption” or a “depopulation” are terms that all mean the
same thing. By government direction, Citizens’ insurance companies are
attempting to reduce the number of policyholders it insures, and get
policyholders moved out to the private market.
Q: I received a letter from your company, what does it mean?
A: You received an “OPT OUT FORM”
if you are a Florida policyholder. Click on the link to see a sample of the
letter. The “Opt-Form” lets you know that our company has been authorized by
your agent, to withdraw your policy from Citizens of Florida.
Q: What happens to my existing agent, can I still work with them?
A: Of course, your existing agent will remain your agent, you may contact them
with any questions regarding billing, payments, coverages, and claims.
Q: Will my premium change?
A: In most cases there will be a slight reduction in premium. Please consult
with your agent for details.
Q: Will my coverages change?
A: In Florida, your coverage will be exactly the same.
For more information on Citizen's Takeout: